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Order Processing/Fulfillment

Nesco Resource is seeking candidates for our client in the distribution industry. This is a direct hire, salaried position reporting to the Sales Supervisor and working with a team of 3 other Associates.
The Order Processing/Fulfillment Associate will be responsible for:




  • Processing orders in a timely manner, managing shipments and deliveries to meet committed customer expectations, and providing proactive services and notifications to customers


  • Logging, preparing or verifying, and entering timely and accurate customer orders, related purchasing for orders and stock and related ship orders for production.


  • Monitoring through various systems, tracking, expediting, and reporting acknowledgement and shipment dates to customers. Anticipating and recognizing situations and circumstances through proactive queries where customer satisfaction is at risk, and assisting the Inside Sales Team in expediting products or services with suppliers or principals to meet or exceed committed customer expectations, and keeping the customers informed of order status and tracking information on a proactive basis.


  • Setting up new customers and related information in a timely manner, and being responsive to all customer inquiries related to order management, invoicing, returns and repairs, delivery, literature, and certifications. Providing quotations when needed, and following up on unpaid invoices.


  • Collecting and analyzing data, understanding and reporting data and trends, and following through to uncover root cause and perform necessary corrective actions, as well as generating reports for others.


  • Processing call reports and repairs for applicable portions of business.


  • Adopting quality policy and all appropriate elements of quality management system, dedicating efforts to the reduction, elimination, and prevention of quality deficiencies, and initiating proper actions to prevent the occurrence of nonconformities related to products, services, processes, and quality system.



Salary: $40-45K/Annually
Requirements:


  • BS in Business or related field is strongly preferred. Recent graduates will be considered.


  • A minimum of a relevant internship in a business environment or customer-focused work experience is required. Prior inside/outside sales, procurement, logistics or relevant experience strongly preferred.


  • Strong computer skills including MS Word and Excel required.



Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
 

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